![]() ![]() Look at task manager to see cpu utiluzation and processes and run av and anti-malware across the system.Īlso, look at power profiles. It sounds like there might be something eating up all the available CPU - this will drain the battery fast and cause a lot of heat which will cause the fan to be on. The second thing to look at is the CPU utilization. You did not advise your OS, but if its Windows 10 you can generate a report by running the following command in a cmd box launched as administrator, then use a web browser to read the resulting report: powercfg /batteryreport /output "C:\path\to\batteryinfo.htmlĪnother thing to check is self discharge - if you fully charge the laptop then turn it off overnight how much charge does it lose? If a cell is damaged, it could explain heat buildup and short runtime. If its < 80% the battery is considered end of life. ![]() The first thing to do would be to check the fully charged capacity /health of the battery - if its less then about 95% of new capacity I dont think it can be considered "as new" (and I've returned a laptop on that basis). ![]() It sounds like "as new" is dishonest or there is malware on the system. ![]()
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